I send all of my orders via USPS with tracking. It generally takes about 7 days to fulfill and ship an order, although during peak holiday season it can take a few days longer. If you need your order by a specific date, please reach out to me directly so that I can confirm that it’s doable & keep an eye out to make sure it gets to you in time.
Due to the nature of my product (live gourmet mushroom cultures that are packed and shipped as they are ordered) I do not accept returns. However, if there is an issue with your order, I will gladly help sort it out and make sure that you’ve got exactly what you ordered. If this is the case, please reach out to me directly.
Liquid cultures cannot be returned. I only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at email@example.com
Contact us at firstname.lastname@example.org for questions related to refunds and returns.